How Has Technology Changed How We Trust?

Posted February 14th 2017


via Fast Company

Rachel Botsman has spent over a decade thinking about the “sharing economy.” As an author and a visiting academic at the University of Oxford, Saïd Business School, who researches how technology is transforming trust, she’s an authority on the subject. She’s also one of Fast Company’s Most Creative People. She is currently writing a book, due out next fall, about the new decentralized economies and how that has changed trust.


Fast Company’s Cale Guthrie Weissman recently sat down with Botsman to discuss this paradigm shift in society’s level of trust in the economic landscape and the future of leadership. “Societies can’t run without trust,” says Botsman. “If it disappears or dissipates in one way, it’s going to rise up in another form. And this has really taken hold in financial services, in everything from peer-to-peer lending to crowdfunding to Bitcoin. The system breaks down and it makes people open to alternatives.” She believes re-instilling trust calls for a new kind of leader who understand that humans, not technology, should always be at the center of what a business is doing.