IBM’s Watson and Macy’s are Building a Bot

Posted July 20th 2016


via VentureBeat

The bot will answer questions in natural language about specific products, such as “Where can I find Dolce Gabbana perfume?” and focus on answering frequently asked questions, providing store navigation, and connecting customers to the unique offerings and services at each location.

By interacting with Macy’s On Call, Watson’s artificial intelligence assures that the bot gets smarter about the needs and frequently asked questions at each location. Watson will be delivered via location-based software provided by Satisfi.