The capability on American’s app — known as “wayfinding” — is part of a growing trend among airlines and airports to use smartphones along with other technologies to make the airport experience smoother and less stressful.
American’s app uses Wi-Fi to give travelers customized information and directions on its airport maps. Other apps use sensors called beacons that also can help figure out the shortest security or customs and immigration lines.
In addition to the Miami airport, the American Airlines app offers turn-by-turn directions on maps of Chicago O’Hare International Airport and the San Jose and Phoenix airports. Soon directions will be available for, among others, Dallas-Fort Worth International Airport, La Guardia Airport in New York City, Los Angeles International Airport and Heathrow Airport in London.
Many other airlines and airports, like Amsterdam Airport Schiphol, home of KLM, are introducing the technology.