Samsung is trying to take more direct charge of its device support with the Samsung+ app, and today it is pushing a big update to the app with even more support-focused features. Samsung+ is compatible with virtually every Galaxy device dating back to the Galaxy S2 and offers both text-based and video chat support.
The headline feature in today’s update is Samsung Assist, which lets support agents control the device remotely to fix issues. Initially available on the S7 and S7 edge, Samsung Assist is similar to Amazon’s MayDay feature on Fire Tablets or the many support services available for Windows PCs. Once connected, agents can remotely change the settings on the device or walk users through tasks they are having trouble with. Any areas of the phone that contain private information, such as the messaging or gallery apps, are off limits to Samsung Assist agents until users explicitly grant permission.
via The Verge